Food products require special care. Please inspect your order promptly and contact us if anything is wrong.
Damaged or incorrect orders
Contact us within 48 hours of delivery with your order details and clear photographs. We will review the issue and arrange an appropriate replacement or refund.
Food safety
Opened or used food products cannot normally be returned unless there is a verified quality concern. Products must be stored according to the label instructions.
Cancellations
Orders may be cancelled before dispatch. Once dispatched, delivery and handling costs may apply.
Refund timing
Approved refunds are returned through the original agreed payment method, typically within 5–10 working days.
Last updated: 28 July 2026